A Letter from our CLO: Statement of Commitment to Regulatory Compliance

At Bitget, we pride ourselves on being one of the safest and most trusted cryptocurrency exchanges in the world. We were proud to be recognised recently by Forbes as one of the World's Most Trustworthy Crypto Exchanges and Marketplaces.

Our commitment to compliance is at the core of our operations as we strive to create a secure environment for our users.

As part of this commitment, Bitget has successfully obtained regulatory licenses and approvals around the world tailored to our different business streams, ensuring that we adhere to the highest standards of legal, compliance and ethical practices. We understand the importance of regulatory frameworks in promoting transparency and trust within the cryptocurrency industry and we strive to have constructive relationships with regulators to help them build and manage risk in their markets.

In our ongoing effort to enhance safety and compliance, we are actively in the process of applying for additional regulatory licenses in various jurisdictions. We believe that by embracing a robust regulatory framework, we can better serve our users and contribute to the overall integrity of the digital asset ecosystem.

Bitget remains dedicated to maintaining the highest levels of security and trust, providing our users with a reliable platform for their cryptocurrency transactions. Thank you for placing your trust in Bitget as we continue to prioritize compliance and user safety.

Best regards,

Hon Ng

Chief Legal Officer, Bitget

Jurisdiction	License	Regulator
Australia	Digital Currency Exchange provider registration	Australian Transaction Reports and Analysis Centre (AUSTRAC)
Italy	AML registration as provider of virtual currency services	Organismo degli Agenti e dei Mediatori (OAM)
Poland	Virtual Asset Service Provider	Ministry of Finance, Poland
El Salvador	Bitcoin Service Provider (BSP) Digital Asset Service Provider (DASP)	BSP: Central Reserve Bank (Banco Central de Reserva / BCR) DASP: National Digital Assets Commission (Comisión Nacional De Activos Digitales / CNAD)
UK	FCA Approved platform. No direct license/registration. Archax Ltd is acting as our "Authorised Person" for the purposes of Section 21 of the Financial Services and Markets Act 2000 (aka “s.21 approver”)	Financial Conduct Authority (FCA)
Bulgaria	Virtual Asset Service Provider	National Revenue Agency, Bulgaria
Lithuania	Virtual Asset Service Provider	Centre of Registers, Lithuania
Czech Republic	Virtual Asset Service Provider	Czech National Bank

Restricted Jurisdictions

Bitget is dedicated to adhering to sanctions controls to maintain a secure trading environment for its users. The platform takes compliance seriously by actively monitoring and restricting access from countries subject to sanctions or regulatory restrictions. Please refer to our Terms of Use for the latest list of prohibited countries. This commitment ensures that Bitget operates within the legal framework and promotes responsible trading practices.

In summary, we do not serve any person or entity who is included in any trade embargoes or economic sanctions, terrorist or corrupt foreign officials list (such as the United Nations Security Council Sanctions List, issued by a government agency including the list of specially designated nationals maintained by the Office of Foreign Assets Control of the U.S. Department of the Treasury (OFAC), or the denied persons or entity list of the U.S. Department of Commerce, or by the United Kingdom, the European Union, Canada), or resides or is established, or has operations in any of the Prohibited Countries. Prohibited Countries means the following countries and such other locations as designated by Bitget from time to time, including Canada (Alberta), Crimea, Donetsk, Luhansk, Cuba, Hong Kong, Iran, North Korea, Singapore, Sudan, Syria, the United States (including the following U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands, American Samoa and the Northern Mariana Islands and the following U.S. Minor Outlying Islands Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island, Palmyra Atoll and Wake Island), Iraq, Libya, Yemen, Afghanistan, the Central African Republic, the Democratic Republic of the Congo, Guinea-Bissau, Haiti, Lebanon, Somalia, and South Sudan. Please refer to our Terms of Use for the latest list of prohibited countries.

KYC

Bitget mandates KYC for all users to ensure compliance with legal and regulatory requirements, which encompass anti-money laundering, counter-terrorism financing, and sanctions regulations.

Bitget is committed to adheres to the applicable legislative and regulatory requirements in all jurisdictions where it operates. Bitget's put in place a robust compliance program to protect the company, its users, and the wider digital asset ecosystem from potential exploitation by malicious entities. In addition, Bitget has implemented the following safeguards and controls to prevent and detect any efforts to misuse Bitget for financial crime purposes (the list below is not exhaustive):

To assist users in navigating the KYC process and understanding its significance, Bitget has created a range of educational resources. For detailed verification guides, please see Your Quick And Success-Guaranteed Guide To KYC On Bitget and How to Complete KYB for My Bitget Account?.

Anti-Money Laundering Controls

Bitget has developed a global Transactions Monitoring Program, that consists of top industry leading third party vendors, such as Chainalysis. The Program, on a risk-based approach, screens for potential red flags on a real time basis. The Compliance Team performs the necessary analysis of the alerted account’s information, including associated transactions, to determine if any potentially unusual or suspicious activity was observed. For all activities that are identified to pose higher money laundering or terrorist financing risks, these customers will be subject to additional due diligence procedures or other follow up actions. For more details about the with Chainalysis, please see Bitget matures its compliance practices to grow user trust.

Law Enforcement Cooperation

Bitget actively collaborates with global law enforcement agencies to aid investigations by freezing accounts linked to stolen funds and providing relevant information. To improve the verification of law enforcement agents and streamline requests while safeguarding user privacy, Bitget Compliance adopted Kodex's professional solutions in July 2024. Please see the Law Enforcement Request Guide for the details of submitting a law enforcement request.

Customer Service

We are keen to hear from you. Whether you have complaints, issues to resolve or want to ask about something else, please contact our customer support team who have dedicated teams serving our users on a 24/7 basis. They can be reached by either our 24/7 live chat or [email protected].