How to Submit a P2P Appeal for Cancelled/Completed Order on Bitget? - Website Guide
[Estimated Reading Time: 3 minutes]
This article provides a step-by-step guide to filing an appeal for completed or canceled P2P orders on Bitget. By following this guide, you can independently resolve disputes without needing direct support.
What is a P2P Appeal?
A P2P appeal is a request for dispute resolution in cases where either the buyer or seller believes the other has not fulfilled their obligations during a trade. Examples include:
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A buyer claims payment was made, but the cryptocurrency was not released.
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A seller claims payment was not received or that the buyer’s evidence is invalid.
Bitget mediates appeals by evaluating evidence provided by both parties to ensure fair outcomes.
How to Submit a P2P Appeal for Cancelled/Completed Order on Bitget Website?
Step 1: Access the P2P Trade page
Navigate to the P2P Trading section from the main menu.
Step 2: Locate your order
1. Click the My Orders icon (clock-shaped) in the upper-right corner of the P2P Trade page.
2. Select the appropriate tab based on your order’s status:
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Completed for successfully completed trades.
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Canceled for orders that were canceled due to timeout or other reasons.
3. Use the search bar to enter the order ID for faster access.
Step 3: Open the order details
Click on the order you wish to appeal to. You will be redirected to the Order Details page.
Step 4: Initiate the appeal
Depending on your order status, follow the relevant steps below:
1. Scenario 1: Appealing a canceled order
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On the Order Details page, click Questions regarding this order?
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When appealing a canceled order, the system will prompt you to select one of the following options:
i. Option 1: Payment completed, but the order was canceled
If payment was made and the order was canceled, your assets won’t be recovered automatically. Try one of these solutions:
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Method 1: Place a new order for the same amount on the seller’s profile, then send proof of payment and a description to the seller. Click Paid to notify them.
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Method 2: If no ads are available from the seller, click File a Claim to proceed to the appeal form.
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Note: Choose the option that fits your case. Selecting File a Complaint will take you to the appeal form.
ii. Option 2: Other reasons, file claim directly
Selecting this option will lead you straight to the appeal form.
2. Scenario 2: Appealing a completed order
For completed orders:
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On the Order Details page, click Questions regarding this order?
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A pop-up will appear summarizing guidelines for appeals. Click File a complaint to proceed to the appeal form.
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Important Note: Ensure your evidence is accurate and aligns with the dispute details. Filing a malicious or false claim may lead to account suspension or other penalties. Keep all communications and transactions within the Bitget platform to maintain proper records.
Step 5: Fill out the Order Appeal form
Complete the following sections of the appeal form:
1. Appeal type: Choose between:
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Paid but assets not released
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Other
2. Reason for appeal: Briefly explain your issue in 200 characters or less.
3. Upload appeal proofs: Attach any relevant evidence, such as:
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Payment receipts
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Screenshots of bank transactions
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Chat logs or messages related to the transaction
Step 6: Submit your appeal
1. After filling out all required fields, click Confirm Appeal to submit the form.
2. Your appeal will be reviewed by Bitget's P2P specialists. Updates will be provided via email and account notifications.
Tips for filing a successful appeal
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Provide clear details: Ensure your description of the issue is specific and concise.
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Attach compelling evidence: Include payment confirmations, chat screenshots, and transaction records.
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Submit promptly: Appeals filed soon after identifying an issue are reviewed faster.
FAQs
1. What evidence is necessary for an appeal?
Valid evidence includes payment receipts, transaction IDs, chat records, and screenshots that support your claim.
2. What happens if the other party does not respond to an appeal for a completed or canceled order?
Bitget will review the submitted evidence and decide based on the available information. Further actions depend on the circumstances of the case and the quality of the evidence provided.
3. How long does it take to resolve an appeal?
~90% of appeals at Bitget are resolved within 36 hours, depending on the complexity of the case and the evidence provided.
4. Why might an appeal be denied?
Appeals can be denied for reasons such as:
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Insufficient or invalid evidence.
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Falsified claims or tampering with proof of payment (e.g., altered screenshots).
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Attempting to appeal after the trade timer has expired.
Disclaimer
The use of the Bitget P2P service is solely the user’s responsibility. Bitget serves as an intermediary platform and is not liable for disputes or asset losses between buyers and sellers unless required by law. Payments are final upon completion, and Bitget’s role is limited to dispute resolution where evidence is provided.
Violations of Bitget’s Terms of Use, including fraudulent behavior, misuse of the platform, or failure to comply with trade agreements, may result in the suspension or permanent termination of your P2P trading privileges. Additionally, Bitget reserves the right to freeze accounts, remove advertisements, or take further legal action where necessary to protect the platform and its users.
For detailed information on Bitget’s policies and user responsibilities, please refer to Bitget's Terms of Use.
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