How to Buy Crypto with Debit/Credit Card on Bitget? - Mobile App Guide

[Estimated Reading Time: 5 minutes]

This guide provides step-by-step instructions to help you purchase cryptocurrency on Bitget using your debit or credit card. It also includes placeholders for screenshots to guide you through the process.

Before starting, ensure you meet the following conditions:

• Your Bitget account is fully verified (identity verification, also known as KYC).

• The card you intend to use must support international and cryptocurrency-related transactions.

How to Buy Crypto with Debit/Credit Card on Bitget Mobile App?

Step 1: Access the Buy Crypto section

1. Open the Bitget app and log in to your account.

2. Tap Add Funds on the homepage.

3. Select the fiat currency you will be purchasing cryptocurrency with (e.g. USD, EUR)

4. Select Credit/Debit Card as your payment method.

Step 2: Select Fiat Currency and Crypto

1. Choose your fiat currency (e.g., USD, EUR) and enter the amount you want to spend.

2. Select the cryptocurrency you want to buy (e.g., BTC, ETH).

3. The estimated price per unit of the cryptocurrency will be displayed.

4. Click on Buy [Cryptocurrency] to proceed.

Step 3: Add Your Payment Card

If you haven’t already added a payment method:

1. Tap Add New Card.

2. Input your card details (card number, expiry date, CVV) in the provided fields.

3. Complete any verification steps as prompted by your bank, such as linking your contact details for authentication (if needed).

4. Tap Add to confirm adding the debit/credit card as a payment card.

5. Once a payment is completed successfully with the card for the first time, the card will be saved for future use.

Step 4: Confirm Transaction and Payment Details

1. Tap on the saved card to select it for payment.

2. Review the transaction details, including:

• The amount to be paid

• The unit price of the cryptocurrency

• The fee incurred (e.g., 1.8%)

3. After reading and agreeing to the terms and conditions of the MultiExchange UAB T&C and Privacy Notice, tap Confirm to proceed with your purchase.

Step 5: Complete 3D Secure (3DS) Authentication

1. Before the 3DS authentication prompt, the system will display a message indicating that the order is pending. along with the following details:

2. Follow your bank’s instructions to complete the 3DS authentication process, such as entering a one-time passcode (OTP) or password.

Step 6: View the Purchase Confirmation

1. Once confirmed, you’ll see a success message indicating you have successfully received your purchased cryptocurrency.

2. Tap View History to access your fiat order transaction history if needed.

Step 7: Verify the Transaction in Your Account

Navigate to the Assets tab in the app and select the relevant account to confirm your balance.

FAQs

1. How long does card verification take?

Card verification typically completes within minutes after linking your contact details.

2. Which cards can I use to buy crypto?

Bitget accepts Visa and Mastercard, GooglePay, and ApplePay for debit/credit card purchases.

3. What is 3D Secure (3DS) authentication?

3DS adds an extra security layer to online payments by requiring additional user authentication during the transaction (e.g., OTP sent to your phone).

4. Why did my payment fail?

Your payment may not have been processed due to the following reasons:

i. Common issues with card details or settings:

• Incorrect card details: The card number, CVV, expiration date, or billing address may have been entered incorrectly.

• Insufficient funds: The balance on your card may not be enough to cover the transaction and any associated fees.

• Card restrictions: Your card may not support international or cryptocurrency-related transactions.

ii. Other possible reasons:

• Unusual activity: Your bank might flag the transaction if it's out of your typical spending pattern, such as larger-than-usual payments or multiple attempts in a short period.

• New location or device: Payments initiated from a new device, network, or location might trigger extra verification steps.

• Transaction policies: Some banks categorize cryptocurrency purchases as high-risk and may temporarily block such transactions.

For a detailed breakdown and guidance on resolving these issues, visit What Do I Do with Payment Failed Due to Security Violations?.

5. Can I delete a saved card?

• Yes, go to the Credit/Debit Card section, locate the card you wish to delete, and click the trash icon.

• Note: Deleted cards cannot be re-binded within 48 hours of deletion.

6. What should I do if my crypto hasn’t arrived after payment?

If your cryptocurrency hasn’t appeared in your account:

• Verify the payment status: Check your fiat order history on Bitget to ensure the payment was processed.

• Check with your bank: Confirm the transaction status on your banking platform.

• Contact Support: If the issue persists, provide Bitget Support with your transaction details for further assistance.

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